Return & Refund Policy

At Barely Luxe, we want you to love what you receive. Because our products are handmade in small batches, please read the details below so you know what to expect.

Final Sale on Personal Care Items
For hygiene and safety reasons, we're unable to accept returns or exchanges on personal care goods (soap, bath, and body products) once they've shipped. We also can't accept returns on sale items or gift cards. This is standard practice across the bath and body industry and helps us keep every product we sell safe and untouched before it reaches you.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Please contact us at hello@barelyluxe.com within 7 days of delivery with your order number and photos of the item (and packaging, if damaged). We'll send a replacement as quickly as we can; if the item is out of stock, we'll issue a full refund instead.

Order Changes & Cancellations
Because orders are hand-packed and processed quickly, we're unable to make changes or cancellations once an order is placed. Please double-check your cart, sizes, and shipping address before checking out.

Allergic Reactions or Skin Sensitivity
Everyone's skin is different. If you experience irritation or a reaction, please discontinue use and contact us at hello@barelyluxe.com. We take these reports seriously and want to help.

Questions
We're a small team who cares about every order. Reach out anytime at hello@barelyluxe.com.